Refund policy

30 Days Refund & Replacement Policy

Please Note: The following reasons are covered by our 30 Days FULL Refund/ FREE Replacement Policy. If you are offered a refund or a replacement order, there will be no need to return the received item.

  1. Item received is defective/damaged/broken/does not work properly.
  2. Item received is different from the description or the product customization information.
    Note: As our products are handmade and custom-made to order, minor variations in color, size, texture, or finish are natural and are not considered defects or differences from the description.
  3. Incorrect or mismatched size.
  4. Lost/missing items.

No Refund & Replacement

Please Note: The following reasons are NOT covered by our 30 days Refund & Replacement Policy. We are not liable for these issues.

  1. Request for a refund/replacement is after 30 days of product delivery.
  2. Pick the wrong size, product, address, custom information, etc.
  3. Product damaged by misuse, mishandling, or poor maintenance.
  4. Items that have been washed, worn, or soiled and damaged resulting from the customer’s handling.
  5. Personal Reasons due to personal taste, change of mind, etc.
  6. Products purchased during a sale or any promotion.

Refund and Replacement Service Procedure

  • Step 1: Please click on submit a ticket button below. Submit a Ticket
  • Step 2: Request Refund/Replacement details with photos of the items you received and the received package’s cover including the detailed shipping label to best assist you.
  • Step 3: Get Refund or Replacement after we received your ticket.

Refund Time

Please Note: If your refund is approved, the funds are applied to the same payment method that you used to buy the item.

Here’s how long it takes for a refund to appear on your account or statement:

  • Credit Card: Up to 10 business days.
  • Paypal: 3 to 5 business days.